Refund Policy

Refund Policy

Effective Date: September 12, 2026
Last Updated: September 12, 2026

At Melania Lingerie, your satisfaction is our priority. We stand behind the quality of every product we ship. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is initiated within 30 days of the delivery date
  • The item is unused, unworn, and unaltered
  • The item is in its original packaging with all tags intact
  • The item was purchased directly from melanialingerie.com

We also accept returns for items that arrive damaged, defective, or incorrect due to an error on our part, regardless of condition upon receipt.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been worn, washed, or altered
  • Items missing original packaging or tags
  • Final sale or clearance items (clearly marked at time of purchase)
  • Return requests submitted after the 30-day window

3. No Exchanges

We do not offer product exchanges. If you require a different size, color, or style, please return your item for a refund and place a new order.

4. How to Initiate a Return

To begin a return, please contact our customer support team:

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–2 business days with a return authorization and prepaid shipping label.

Please do not ship items back without prior written authorization. Unauthorized returns may not be accepted.

5. Return Shipping

Melania Lingerie covers all return shipping costs for eligible returns. A prepaid return label will be provided via email after your return request is approved. You are not responsible for any return shipping fees.

6. Refund Processing

Once we receive and inspect your returned item(s), we will notify you via email of the status of your refund.

  • Approved refunds are issued to your original payment method within 10 business days of receiving the return
  • Please allow additional time for your bank or card issuer to post the credit to your account
  • We do not issue refunds to a different payment method than the one used at checkout

If you have not received your refund within 10 business days of our approval email, please contact us at support@melanialingerie.com.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 10 days of delivery with your order number and clear photos of the issue. We will promptly arrange a full refund or replacement at no cost to you.

8. Contact Us

For all return and refund inquiries:
Melania Lingerie
40 Madison St, Watsonville, CA 95076
Email: support@melanialingerie.com
Phone: (501) 647-8950